SFeDu
of.211, Gorgoko St., 88 
Rostov-on-Don
Russia
344002
+7 (863) 250-59-54
This email address is being protected from spambots. You need JavaScript enabled to view it.
te@sfedu.ru

TERRA ECONOMICUS

  • Home
  • Issues
  • 2023
  • No 1
  • Concept of public services coproduction: Creating prerequisites of development or streetlight effect?

Concept of public services coproduction: Creating prerequisites of development or streetlight effect?


TERRA ECONOMICUS, , Vol. 21 (no. 1),

The growth of the states’ economic potential in most countries of the world in recent decades has sharply increased interest in effectiveness and efficiency of public administration. The purpose of this article is to analyze a group of approaches elaborated to replace the New Public Management. They are focused on the concept of co-production, which is strengthening the participation of citizens during decision-making and implementation. We rely on economic concepts, including that of opportunistic behavior, and principalagent model, to introduce and analyze the concept of co-production action of an individual. Within the theoretical framework of Public Administration, there is a lack of attention to the economic concepts among research of Co-production of Public Services, Public Value and New Public Governance. Besides, the fact that public services belong to different types of economic goods, such as search, experience and credence ones, is also neglected; no consistent delimitation of services and customer support is provided; practical recommendations for improving public administration in natural states ignore the results of studies on the social preferences of individuals. We conclude that the analyzed concepts do not go beyond the Public Administration Theory assumptions, which have led to the emergence and mass dissemination of New Public Management approach. Without the change this article proposes, improving effectiveness and efficiency of public administration is hardly capable.
Citation: Tambovtsev V.L., Rozhdestvenskaya I.A. (2023). Concept of public services coproduction: Creating prerequisites of development or streetlight effect? Terra Economicus 21(1), 19–31 (in Russian). DOI: 10.18522/2073-6606-2023-21-1-19-31


Keywords: co-production of public services; Public Value; New Public Governance; co-productive action; opportunistic behavior

JEL codes: D73, H61, O21, P11

References:
  • Тамбовцев В.Л. (2006). Стандарты государственных услуг (экономическая теория и российские реформы). Общественные науки и современность (4), 5–20. [Tambovtsev, V. (2006). Standards of state services and Russian reforms. Social Sciences and Contemporary World (4), 5–20 (in Russian)].
  • Aldrich, J. (1993). Rational choice and turnout. American Journal of Political Science 37(1), 246–278.
  • Alford, J. (2002). Defining the client in the public sector: A social exchange perspective. Public Administration Review 62(3), 337–346.
  • Aligica, P., Tarko, V. (2013). Co-production, polycentricity, and value heterogeneity: The Ostroms public choice institutionalism revisited. American Political Science Review 107(4), 726–741.
  • Almond, G., Verba, S. (1963). The Civic Culture: Political Attitudes and Democracy in Five Nations. Princeton: Princeton University Press.
  • Andersen, L., Jørgensen, T., Kjeldsen, A., Pedersen, L., Vrangbæk, K. (2012). Public value dimensions: Developing and testing a multi-dimensional classification. International Journal of Public Administration 35(11), 715–728.
  • Andrews, R. (2007). Civic culture and public service failure: An empirical exploration. Urban Studies 44(4), 845–863.
  • Andrews, R., Guarneros-Meza, V., Downe, J. (2015). Public management reforms and social cohesion in Europe: The view from the top. Public Management Review 18(4), 558–582.
  • Ansell, C., Doberstein, C., Henderson, H., Siddiki, S., ‘T Hart, P. (2020). Understanding inclusion in collaborative governance: A mixed methods approach. Policy and Society 39(4), 570–591.
  • Arnstein, S. (1969). A ladder of citizen participation? Journal of the American Institute of Planners 35(4), 216–224.
  • Becker, G. (1974). A theory of social interactions. Journal of Political Economy 82(6), 1063–1093.
  • Becker, G. (1976). Altruism, egoism, and genetic fitness: Economics and sociobiology. Journal of Economic Literature 14(3), 817–826.
  • Bovaird, T., Flemig, S., Loeffler, E., Osborne, S. (2019). How far have we come with co-production – And what’s next? Public Money & Management 39(4), 229–232.
  • Box, R. (1992). The administrator as trustee of the public interest: Normative ideals and daily practice. Administration & Society 24(3), 323–345.
  • Brandsen, T., Honingh, M. (2016). Distinguishing different types of coproduction: A conceptual analysis based on the classical definitions. Public Administration Review 76(3), 427–435.
  • Brekke, K., Kverndokk, S., Nyborg, K. (2003). An economic model of moral motivation. Journal of Public Economics 87(9–10), 1967–1983.
  • Brogan, J. (2001). The mirror of enlightenment: The rational choice debate. Review of Politics 58(4), 793–806.
  • Brown, P., Cherney, L., Warner, S. (2021). Understanding public value – Why does it matter? International Journal of Public Administration 44(10), 803–807.
  • Bryson, J., Crosby, B., Bloomberg, L. (2014). Public value governance: Moving beyond traditional public administration and the new public management. Public Administration Review 74(4), 445–456.
  • Bryson, J., Sancino, A., Benington, J., Sørensen, E. (2017). Towards a multi-actor theory of public value co-creation. Public Management Review 19(5), 640–654.
  • Churchman, C. (1967). Wicked problems. Management Science 14(4), B141–B142.
  • Dalton, R. (2005). The social transformation of trust in government. International Review of Sociology / Revue Internationale de Sociologie 15(1), 133–154.
  • Dixon, J., Melloni, E., Echevarria, L., Osimo, D., Rykkja, L., Shaw, K., Sørsdal, L., Triantafillou, A., Vasilescu, C. (2021). Creating public value together: From research to action. The Co-Creation Compass (27). Brussels: Lisbon Council.
  • Douglas, S., Ansell, C., Parker, C., Sørensen, E., ‘T Hart, P., Torfing, J. (2020). Understanding collaboration: Introducing the collaborative governance case databank. Policy and Society 39(4), 495–509.
  • Dudau, A., Glennon, R., Verschuere, B. (2019). Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services. Public Management Review 21(11), 1577–1594.
  • Durkheim, E. (1938). The Rules of Sociological Method. Chicago: University of Chicago Press.
  • Durose, C., Perry, B., Richardson, L. (2022). Is co-production a ʻgoodʼ concept? Three responses. Futures 142, article 102999. DOI: 10.1016/j.futures.2022.102999
  • Ekelund, R., Mixon, F., Ressler, R. (1995). Advertising and information: an empirical study of search, experience and credence goods. Journal of Economic Studies 22(2), 33–43.
  • Eriksson, E. (2022). Coproduction and inclusion: A public administrator perspective. International Public Management Journal 25(2), 217–240.
  • Fitzsimmons, J. (1985). Consumer participation and productivity in service operations. Interfaces 15(3), 60–67.
  • Goldfinch, S., Wallis, J. (2010). Two myths of convergence in public management reform. Public Administration 88(4), 1099–1115.
  • Goldman, S. (1966). Voting behavior on the United States Courts of Appeals, 1961–1964. American Political Science Review 60(2), 374–383.
  • Gordon, S. (2003). The History and Philosophy of Social Science. London and New York: Routledge.
  • Howlett, M., Kekez, A., Poocharoen, O. (2017). Understanding co-production as a policy tool: Integrating new public governance and comparative policy theory. Journal of Comparative Policy Analysis 19(5), 487–501.
  • Kampen, J., Van De Walle, S., Bouckaert, G. (2006). Assessing the relation between satisfaction with public service delivery and trust in government: The impact of the predisposition of citizens toward government on evaluations of its performance. Public Performance & Management Review 29(4), 387–404.
  • Kelley, S., Donnelly, J., Skinner, S. (1990). Customer participation in service production and delivery. Journal of Retailing 66(3), 315–335.
  • Kelly, G., Mulgan, G., Muers, S. (2002). Creating Public Value: An Analytical Framework for Public Service Reform. London: Strategy Unit, Cabinet Office.
  • Klijn, E., Koppenjan, J. (2000). Public management and policy networks: Foundations of a network approach to governance. Public Management: An International Journal of Research and Theory 2(2), 135–158.
  • Klijn, E.-H., Koppenjan, J., Termeer, K. (1995). Managing networks in the public sector: A theoretical study of management strategies in policy networks. Public Administration 73(3), 437–454.
  • Koppenjan, J., Koliba, C. (2013). Transformations towards new public governance: Can the new paradigm handle complexity? International Review of Public Administration 18(2), 1–8.
  • Lapsley, I. (2009). New public management: The cruellest invention of the human spirit? Abacus 45(1), 1–21.
  • Lee, J., Choi, H.-S., Han, S. (2020). Opportunism and opportunity cost as antecedents of participatory behavior. Annals of Social Sciences & Management Studies 6(1), 28–35.
  • Lodge, M., Gill, D. (2011). Toward a new era of administrative reform? The myth of post-NPM in New Zealand. Governance. An International Journal of Policy, Administration, and Institutions 24(1), 141–166.
  • Loewenstein, G., Thompson, L., Bazerman, M. (1989). Social utility and decision making in interpersonal contexts. Journal of Personality and Social Psychology 57(3), 426–441.
  • Mills, P., Morris, J. (1986). Clients as “partial” employees of service organizations: Role development in client participation. Academy of Management Review 11(4), 726–735.
  • Mizrahi, S. (2012). Self-provision of public services: Its evolution and impact. Public Administration Review 72(2), 285–291.
  • Moore, M. (1994). Public value as the focus of strategy. Australian Journal of Public Administration 53(3), 296–303.
  • Moore, M. (1995). Creating Public Value: Strategic Management in Government. Cambridge: Harvard University Press.
  • Moore, M., Braga, A. (2004). Police performance measurement: A normative framework. Criminal Justice Ethics 23(1), 3–19.
  • Munno, G., Nabatchi, T. (2014). Public deliberation and co-production in the political and electoral arena: A citizens’ jury approach. Journal of Deliberative Democracy 10(2), Art. 1.
  • Nabatchi, T., Sancino, A., Sicilia, M. (2017). Varieties of participation in public services: The who, when, and what of coproduction. Public Administration Review 77(5), 766–776.
  • North, D., Wallis, J., Weingast, B. (2009). Violence and Social Orders: A Conceptual Framework for Interpreting Recorded Human History. Cambridge: Cambridge University Press.
  • O’Flynn, J. (2007). From new public management to public value: Paradigmatic change and managerial implications. Australian Journal of Public Administration 66(3), 353–366.
  • Osborne, S. (2006). The new public governance? Public Management Review 8(3), 377–387.
  • Osborne, S., Strokosch, K. (2013). It takes two to tango? Understanding the co-production of public services by integrating the services management and public administration perspectives. British Journal of Management 24(Is. Suppl.), S31–S47.
  • Ostrom, V, Ostrom, E. (1971). Public choice: A different approach to the study of public administration. Public Administration Review 31(2), 203–216.
  • Parks, R., Baker, P., Kiser, L., Oakerson, R., Ostrom, E., Ostrom, V., Percy, S., Vandivort, M., Whitaker, G., Wilson, R. (1981). Consumers as coproducers of public services: Some economic and institutional considerations. Policy Studies Journal 9(7), 1001–1011.
  • Perry, J. (1997). Antecedents of public service motivation. Journal of Public Administration Research and Theory 7(2), 181–197.
  • Perry, J., Wise, L. (1990). The motivational bases of public service. Public Administration Review 50(3), 367–373.
  • Rainey, H. (1982). Reward preferences among public and private managers: In search of the service ethic. American Review of Public Administration 16(4), 288–302.
  • Rittel, H., Webber, M. (1973). Dilemmas in a general theory of planning. Policy Sciences 4(2), 155–169.
  • Runya, X., Qigui, S., Wei, S. (2015). The third wave of public administration: The new public governance. Canadian Social Science 11(7), 11–21.
  • Sharp, E. (1980). Towards a new understanding of urban services and citizen participation: The coproduction concept. Midwest Review of Public Administration 14(2), 105–118.
  • Shaw, R. (2013). Another size fits all? Public value management and challenges for institutional design. Public Management Review 15(4), 477–500.
  • Sheth, J., Jain, V., Ambika, A. (2020). Repositioning the customer support services: the next frontier of competitive advantage. European Journal of Marketing 54(7), 1787–1804.
  • Siverbo, S., Cäker, M., Åkesson, J. (2019). Conceptualizing dysfunctional consequences of performance measurement in the public sector. Public Management Review 21(12), 1801–1823.
  • Sterling, J., Lambert, D. (1989). Customer service research: past, present and future. International Journal of Physical Distribution & Materials Management 19(2), 2–23.
  • Torfing, J., Sørensen, E., Røiseland, A. (2019). Transforming the Public Sector into an Arena for CoCreation: Barriers, Drivers, Benefits, and Ways Forward. Administration & Society 51(5), 795–825.
  • Torfing, J., Triantafillou, P. (2013). What’s in a name? Grasping new public governance as a politicaladministrative system. International Review of Public Administration 18(2), 9–25.
  • Turkel, E., Turkel, G. (2016). Public Value Theory: Reconciling Public Interests, Administrative Autonomy and Efficiency. Review of Public Administration and Management 4(2), Art. 189. DOI: 10.4172/2315-7844.1000189
  • Van de Walle, S. (2016). When public services fail: A research agenda on public service failure. Journal of Service Management 27(5), 831–846.
  • Van der Wal, Z., de Graaf, G., Lawton, A. (2011). Competing values in public management. Public Management Review 13(3), 331–341.
  • Van der Wal, Z., Van Hout, E. (2009). Is public value pluralism paramount? The intrinsic multiplicity and hybridity of public values. International Journal of Public Administration 32(3-4), 220–231.
  • Virtanen, P., Stenvall, J. (2014). The evolution of public services from co-production to co-creation and beyond: New public management’s unfinished trajectory? International Journal of Leadership in Public Services 10(2), 91–107.
  • West, K., Davis, P. (2011). What is the public value of government action? Toward a (new) paradigmatic approach to values questions in public endeavours. Public Administration 89(2), 226–241.
  • Whitaker, G. (1980). Coproduction: Citizen participation in service delivery. Public Administration Review 40(3), 240–246.
  • Wiesel, F., Modell, S. (2014). From new public management to new public governance? Hybridization and implications for public sector consumerism. Financial Accountability & Management 30(2), 175–205.
  • Williams, O., Sarre, S., Papoulias, S., Knowles, S., Robert, G., Beresford, P., Rose, D., Carr, S., Kaur, M., Palme, V. (2020). Lost in the shadows: Reflections on the dark side of co-production. Health Research Policy and Systems 18, Art. 43.
  • Williamson, O. (1975). Markets and Hierarchies: Analysis and Antitrust Implications. New York: Free Press.
Publisher: Southern Federal University
Founder: Southern Federal University
ISSN: 2073-6606